Refund Policy:
Our Refund Policy is designed to ensure customer satisfaction. Customers are eligible for a refund under the following conditions:
Damaged or defective products upon delivery.
Incorrect items received.
Procedure:
Contact our customer support team within 7 days of receiving the order.
Provide clear images of the damaged or incorrect items.
Once verified, we will initiate a refund to your original payment method.
Delivery Policy:
Our Delivery Policy is focused on providing a seamless and reliable shipping experience.
We ship Proballer Energy Drink cases domestically.
Standard delivery time is 3-5 business days.
Free shipping on orders over $50; otherwise, a flat shipping fee applies.
Tracking:
Customers receive a tracking number via email once the order is dispatched.
Track your shipment in real-time on our website.
Return Policy:
Our Return Policy allows customers to return items in specific situations.
Returns are accepted within 14 days of delivery.
Products must be unopened and in their original packaging.
Returns are not accepted for taste preferences.
Process:
Contact our customer support team to initiate the return process.
Ship the product back to the specified address.
Once received and inspected, a refund will be issued.
Cancellation Policy:
Our Cancellation Policy gives customers flexibility with their orders.
Subscription cancellations are allowed at any time.
Cancellations for one-time purchases are accepted before the order is processed for shipment.
Cancellation Process:
Log in to your account to manage subscriptions.
Contact customer support for assistance with order cancellations.
Refunds for canceled orders are processed promptly.
These policies are intended to establish transparency and trust between Proballer Energy Drink and its customers.